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BOOKING TERMS & CONDITIONS


The following booking conditions form the basis of your contract with African Experts.

Please read them carefully as they set out our respective rights and obligations. Please carefully read all other information we send you as well. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” and “African Experts” means Laikipia Expeditions Ltd trading as African Experts. References to “holiday” and “arrangements” mean the arrangements we make for you in accordance with our contract and do not include any services which you book in conjunction with our arrangements such as international flights.

1. Making your booking.
Please contact us by phone or email in order to discuss or inquire about your itinerary. We will send you, on email, a full costing of the agreed itinerary. We can make as many changes as necessary to this costing until you are happy to proceed.

A deposit of 20% of the total cost of your holiday, excluding international flights, will be required in order for us to confirm your chosen arrangements. These are subject to availability; any necessary alterations to these arrangements will be discussed before booking.

2. Payment.
After your 20% deposit is secured we will require the remaining amount sixty days before your departure date. Reminders are not set. If we do not receive all payments on time we have the right to assume you wish to cancel your holiday and we will be entitled to keep your deposit and apply cancellation charges as laid out in section 5.

3. The cost of your holiday.
Changes and errors occasionally occur. We reserve the right to amend or correct any errors up to thirty days before your departure date. Surcharges and refunds that amount to over 2% of our total cost will be issued to you in the form of a surcharge invoice. Surcharges are payable up to fourteen days before your departure date or with the final payment for your holiday.

We will not levy any surcharges within 30days of your departure date. Refunds will not be applicable in this period either.

4. Changes by you.
Once your holiday has been confirmed you must notify us in writing as soon as possible regarding any changes to your schedule you wish to make. Whilst we cannot guarantee we will be able to meet your requests we will endeavor to assist you in any way we can. In this instance an additional USD$50 administration fee will be added along with any payments required for transport and/or accommodation.

Changes of dates and/or any other substantial alterations will be treated as a cancellation of the original booking and cancellations charges will apply as laid out in section 5.

If any member or members of your party is prevented from travelling the person or persons concerned may transfer their place to another person introduced by you, provided we are notified at least 14days before you and your party travel. Any added costs incurred by us or by our suppliers will be transferred to you and these must be paid in full at least 14days before your departure date together with a USD$50 administration fee.

5. Cancellation by you.
Should you or any member of your party wish to cancel your holiday we must be notified in writing straight away. Cancellation will become effective as soon as we are notified and charges will be incurred as outlined below. These percentages are based on the overall cost of your holiday.

Depending on the reason for your cancellation you may be able to reclaim these charges under the terms of your travel insurance policy. Claims must be made directly to the insurance company concerned.

Period before the start of your holiday in which cancellation is received. Percentage cancellation fee based on full cost of your itinerary.

More than 61 days Deposit (20%)
31 – 60 days 50%
Less than 30 days (including once your holiday has started) 100%

6. Changes or cancellation by us.
We always endeavour to avoid any changes or cancellations to your itinerary both before and after your booking has been confirmed, however we reserve the right to do so.

You will be notified in writing as soon as possible of any changes or cancellations to your itinerary and you can then decide on one of the below courses of action. Most changes are minor, however for significant changes we offer one of the following options:
a) Accepting the changed arrangements (for significant changes). If these arrangements are more expensive we will ask you to pay the difference, if they are less expensive we will refund you the difference. b) You may also purchase a different holiday. If this holiday is more expensive we will ask you to pay the difference, if they are less expensive we will refund you the difference. c) In the case of a full cancellation you will receive a full and quick refund of all the monies paid to us.

*We will not be able to cover costs for cancellation or flight time/date changes on any international flights you have booked in conjunction with this holiday.

The above options will not apply and no compensation will be payable if we cancel your holiday as a result of failure to comply with any of the booking conditions laid out in this document.

Very rarely we may be forced to use ‘Force Majeure’ after you have departed, but during your holiday. This is extremely unlikely but in this instance we regret that we will not be able to make any refunds (unless we retain refunds from our suppliers) nor pay you any compensation or pay any costs you incur as a result.

7. Force majeure.
We regret we cannot accept any liability nor compensate for any losses or expenses incurred as a result of ‘Force Majeure.’ In these booking terms and conditions ‘force majeure’ means any event in which the supplier of the service in question could not, even all due care, forsee or avoid. Such events include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions and all similar events outside of their control.

8. Liability.
a) We will not accept liability for any injury, loss (including loss of enjoyment), death, death, illness, damage, expense, cost or other sum or claim which arises as a result of the following: i) the act(s) or omission(s) of the person(s) affected or any member(s) of their party. ii) the act(s) or omission(s) of the person(s) affected or any member(s) of any third party not connected with the provision of your holiday that are unforeseen or unavoidable. iii) ‘force majeure’ as outlined in point 7 above.

b) We cannot accept liability for any services not provided by a supplier outlined in our itinerary for your holiday. This includes excursions and activities advertised by the hotel or supplier that are not advertised by us. c) We cannot accept liability for any injury, loss (including loss of enjoyment), death, death, illness, damage, expense, cost or other sum or claim which, on the basis of the information given to us on your booking is unforeseen or unavoidable. We also cannot accept liability for any business losses.

9. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst you are away you must contact our office immediately. Most problems can be fixed immediately however if you remain dissatisfied you must write to us within 7 days of your return and provide as much detail as possible. We regret that we cannot take liability for any claim or complaint that is not reported in accordance with this section or as outlined in section 8 above.

10. Behavior and damage.
Any loss or damages incurred by you or a member of your party must be settled with the acting owner or manager of the accommodation and will not be incurred by us. Please check your travel insurance carefully to see what is covered by your insurance.

We expect all clients to be considerate toward other people. In our reasonable opinion or the reasonable opinion of any other person(s) in authority, if you or any member of your party behaves in such a way as to cause or be likely to cause damage (including damage to property), distress or danger to any third party we are entitled to terminate the holiday of the person(s) concerned. In this instance the person(s) will be required to leave the accommodation or service and we will accept no responsibility for the person(s) concerned including return travel arrangements. We will not accept liability for any expenses incurred as a result of such termination.

11. Excursions and activities.
We may provide you with information on listed activities in the area in which you are travelling. You may also be offered the opportunity to book such excursions and activities whilst you are on your holiday by the operator other third parties. We cannot accept liability on any basis for any of these activities provided by local operators or other third party members who are operating independently of us.

12. Transport timings and delays.
All international flights must be booked and paid for independently, however we will advise you about best flights in terms of cost and timings in conjunction with the rest of your holiday. Any changes to these are out of our control and we regret we will be unable to assist you in the event of delays or flight cancellations. We will do our best to assist you with arrangements to fit your new schedule but are not liable. Please contact your airline directly to deal with delays or cancellations.

You must ensure you are in the right place at the right time for all ground travel arrangements we have made for you. We cannot accept any liability if you fail to do so.

You will be notified as soon as we are made aware of any changes to local travel arrangements and necessary adjustments will be made.